During a Real Estate transaction there are many details which must be communicated and ironed out throughout the purchase/sale. The agents are the ones who are managing all these details and communication is key! 

Recently we were working a difficult purchase for our client. The agent on the otherside of the purchase was very difficult to communicate with. Every time we called with a question on a follow-up item or to check in on repairs,etc - we would get voicemail with no return call. Then an email would follow an hour or two later. 

So then we would start going back and forth on email, as opposed to just having a short phone conversation. Of course later in the transaction, while doing the final walk through, some issues came up. Again we go back to the phone call, email game. Why can't I just get a return call?! 

It would save so much! But alas, things did work themselves out... But it could have been much easier if we just communicated better.

Email is a great communication tool; when used properly. Great for follow-ups and summerizing a conversation; but some quick back and forth questions - pick up the phone!